General Shipping Terms
- Orders are packed and shipped within 1 – 2 business days. Average transmission time are listed below.
- The coffee is roasted on demand, so we do not ship any orders beyond 15 days after roasting.
- When you place an order with our Standard delivery option, your order will be handled by DHL or PostNL, depending on where your has been placed.
- You can usually track international shipments using the Track & Trace code. From time to time, the information may not be up to date since our courier depends on the information provided by its foreign partners. If this is the case, you can always check the website of the relevant foreign courier.
- Business days are Monday through Friday (excluding holidays).
- All the shipping prices are calculated at check out.
- For more information about our shipment process and return policy, please check out our FAQ section.
- If you have any inquiry about your order, please contact us directly or via our social media. We will get back to you asap.
When using this option you must collect your order at Bankastraat 72A Den Haag from 16:30 to 18:00 on weekdays. We will send you a confirmation email letting you know that the order is ready!
Transit time is 1 - 2 days from shipment.
We ship to the following countries in Europe:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom.
Transit time is 3 - 6 days from shipment.
We ship to the following countries outside of Europe:
Australia, Canada, China, Hongkong, Japan, New Zeland, Russia, United States.
Transit time varies by country, we estimate it may be 7 to 15 days.
Please note that our shipping carriers do not deliver on weekends or public holidays. We do not ship orders or answer to customer inquiries on the following public holidays:
- New Year’s Day (Januar 1st)
- Good Friday (April 10th)
- Easter Day (April 12th)
- Easter Monday (April 13th)
- King’s Day (April 27th)*
- Liberation Day (May 5th)*
- Ascension Day (May 21st)
- Whitsun (May 31st)
- Whit Monday (June 1st)
- Christmas Day (December 25th)
- Boxing Day (December 26th)
- New Year’s Eve (December 31st)