Kolibri Coffee V.O.F. (“Kolibri Coffee”, “we”, “us”, “our”) is committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect the personal information of our customers, website visitors, and users of our services in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch law.
1. Data Controller
Kolibri Coffee V.O.F. is the data controller responsible for the processing of personal data. We determine the purposes and means of processing your information and ensure compliance with privacy regulations. You can contact us regarding any privacy-related concerns at [email protected].
2. Personal Data We Collect
We collect personal data necessary to provide our products and services and to maintain communication with our customers. This may include identity and contact information such as name, email address, phone number, and billing or delivery addresses. When you create an account or place an order, we also collect account details, order history, and payment information, which is securely processed via third-party payment providers. Additionally, we may collect technical data, including IP address, browser type, device information, and website usage, as well as marketing preferences such as newsletter subscriptions and communication history.
3. How We Collect Your Data
Personal data is collected in several ways. We obtain data when you place an order, create an account, subscribe to newsletters, or contact us via email, contact forms, or social media. Technical and usage data is collected automatically when you interact with our website, for example through cookies and analytics tools. All data is collected in compliance with GDPR and relevant Dutch regulations.
4. Purpose and Legal Basis for Processing
We process your personal data for specific purposes, including order processing, delivery, and payment fulfillment; providing customer service; sending marketing communications with your consent; analyzing website traffic; and improving the performance and functionality of our website. The legal bases for processing include performance of a contract, legitimate interests, legal obligations, and consent where applicable.
5. Sharing of Personal Data
Kolibri Coffee does not sell or rent your personal information. We may share data with third parties strictly to provide our services. This includes logistics partners (such as DPD, DHL, PostNL) for delivery, payment service providers to securely process payments, and IT service providers for website maintenance and hosting. Personal data may also be shared with authorities if required by law. All third parties are bound to process personal data securely and only for the purposes for which it was provided.
6. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected. This includes completing orders, complying with legal obligations (such as accounting and tax requirements), resolving disputes, or enforcing agreements. Once these purposes have been met, data will be securely deleted or anonymized.
7. Your Rights
Under GDPR, you have several rights regarding your personal data. You may request access to the data we hold about you, correct inaccurate or incomplete information, request deletion of your data, object to processing for marketing purposes, request restriction of processing, or request data portability. Where processing is based on consent, you may withdraw your consent at any time. Requests to exercise these rights can be sent to [email protected], and we will respond within the statutory timeframes.
8. Cookies and Tracking
Our website uses cookies and similar tracking technologies to enhance the user experience, monitor website performance, and provide personalized marketing. You can manage or disable cookies via your browser settings.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies that we use for the following purposes:
- Authentication – we use cookies to identify you when you visit our website and as you navigate our website.
- Status – we use cookies [to help us to determine if you are logged into our website.
- Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
- Advertising – we use cookies to help us to display advertisements that will be relevant to you.
- Analysis – we use cookies to help us to analyse the use and performance of our website and services.
- Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
9. Security of Personal Data
Kolibri Coffee implements appropriate technical and organizational measures to protect personal data from unauthorized access, loss, misuse, or disclosure. All sensitive data, including payment information, is transmitted securely, and access is limited to authorized personnel.
10. Minors
Our website and services are not intended for persons under the age of 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected data from a minor, please contact us to have it removed.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any changes will be published on this page with an updated “Last updated” date. Continued use of our website or services constitutes acceptance of the updated Privacy Policy.
12. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact us at:
Email: [email protected]
Address: Meerweg 13C, 9482TE Tynaarlo
Kolibri Coffee is committed to safeguarding the privacy of its website visitors and service users, especially with the automatic processing of personal data. This privacy notice discloses the privacy practices of https://kolibricoffee.com and only applies to information collected on this website.