FAQ
General
Where is the company based and where do you roast the coffee?
What form of payment do you accept?
Kolibri coffee reserves the right to cancel orders without prior notice due to technical errors, changes in VAT and taxes, out of stock items or force majeure.
Can I cancel or make changes in my order?
If we have already completed or shipped your order it will no longer be possible to change your order.
When is my purchase refunded?
How Do I apply a discount code?
Do you have wholesale offers?
Shipping
Which countries do you ship to?
What is the cost of shipping?
Orders above 35€ will have free standard shipping within The Netherlands.
How do I track my shipment?
When Can I expect to receive my order?
All orders in the rest of Europe shipped with our Standard delivery option takes 3-10 business days.
What is your return policy?
Coffee items are non-refundable due to the nature of the product. If you are not satisfied with the quality of the product, please contact us directly.
What should I do if I received a wrong order (different or defective product)?
We’ll get back to you with a solution.
What should I do if I don’t receive my orden within the estimated delivery timeframe?
Product
Where your coffee comes from?
Considering that coffee is a seasonal product, our offer changes throughout the year to guarantee that all the beans we select keeps the freshness of the most recent harvest. We buy and roast in small batches to ensure we get the best qualities out of each coffee.
Our plan is working with different farmers from all regions (Central & South America, Africa and Asia) where the coffee is grown.
How should I brew my coffee?
When is the coffee best?
For all our espresso roasts, we recommend to start using it after two weeks from roasting date, when the coffee is degassed. For all our filter roasts, we suggest to only start brewing them one week after roasting.
How can I keep my coffee fresh for longer?
Our bags have a special high oxygen barrier that preserves the freshness and quality of the coffee inside and a valve that lets gasses out.
Is it possible to have ground coffee?
Sustainability
Do you have a sustainable coffee supply chain?
We take care the following actions in our business:
- Fair price
- Direct trade
- Best quality
- Farmers Relationship
- Communities support
Unfortunately, we can not avoid the transport emissions since the coffee is imported from the worldwide tropical Highlands, however we share each load with other importers in the most efficient way possible based on the demand that is needed to supply the market and require fewer shipments.
Is your packaging eco-friendly?
Yes, we work with paper bags (both white and brown kraft paper) which are aluminum free, 100% recyclable and contain a high oxygen barrier that keeps coffee fresh.
In addition, all our packaging products (Tape,Tissue,Sticker and Mailbox) are eco-friendly so we can provide to our customers an unboxing experience that does not turn into excessive amounts of non-recyclable plastic.
We are proud to partner a supplier that has a program to contribute to global reforestation for every order we place.