FAQ

Kolibri is a coffee company based in The Hague and we co-roast the coffee beans in the Netherlands with a really good partner.

You can pay with Mastercard, VISA, Paypal, ideal (available for maestro customers) and SOFORT - Europe (Duitsland, Oostenrijk, Nederland, Zwitserland, Italië, Spanje, België en Polen).Kolibri coffee reserves the right to cancel orders without prior notice due to technical errors, changes in VAT and taxes, out of stock items or force majeure.

You can cancel or make any change in your order until it has not been completed. Please contact us directly and provide name, email, and order number. If we have already completed or shipped your order it will no longer be possible to change your order.

If you cancel your order before it has been completed, we will refund you within not more than 15 days. Refund transaction costs are between 0,5€ for maestro cards and 1€ credit cards. These costs are assumed by the buyer.

If you have a discount coupon you can use it when you check out within the input field.

Yes, we do!  You can check out the wholesale section to read more about our service and get in contact. We’ll get back to you a soon as possible.

We currently ship within Europe and some countries worldwide. If you have a special need please get in touch with us. See the shipping info here.

The shipping costs depend on where you place the order and the total weight. Shipping costs are automatically calculated at check out based on the shipping rates.

Orders above 30€ will have free standard shipping within The Netherlands.

You will receive an email with your track & trace code of your package once your order is shipped.

Orders within The Netherlands are delivered within 1-3 business days from shipment.

All orders in the rest of Europe shipped with our Standard delivery option takes 3-10 business days.

You are eligible to return products (equipment/ merchandise) bought on our webshop within 14 days of delivery according to European trade laws. All the items must be packaged in the original packaging with all labels/tags and in unused conditions.

Coffee items are non-refundable due to the nature of the product. If you are not satisfied with the quality of the product, please contact us directly.

You must contact us as soon as possible via email and tell us the issue with your order number.  Please attach media of the delivered products inside the shipping box.

We’ll get back to you with a solution.

Please send us a message with your order number and track&trace code. We will then send a request to our carrier to locate your package or we will send you a new one as soon as possible.

1. Choose your plan: Select between our custom subscriptions to fit your own drinking habits.

2. Personalise your coffee: Get surprised by us or choose your favourite coffee from our assortment.

3. Kick back and relax: You will always have fresh and great coffee shipped to your doorstep.

We offer 4 different boxes that can vary in quantity and packaging based on your preferences.

For ongoing period you will be charged the 1st of each month, while the prepaid periods of 3 and 6 months are up-front payments.

Coffee is shipped between the 5th -7th of every month (If you subscribe later, you will receive your order immediately and then the following month on the same dates. If you subscribe after the 25th, you receive it the following month from the 5th to the 7th).

Shipping within Netherlands & EU is included in the final price.

No duration required. Skip, change or cancel any time.

We offer high-quality single origin coffee beans from worldwide tropical highlands ethically sourced.

Considering that coffee is a seasonal product, our offer changes throughout the year to guarantee that all the beans we select keeps the freshness of the most recent harvest. We buy and roast in small batches to ensure we get the best qualities out of each coffee.

Our plan is working with different farmers from all regions (Central & South America, Africa and Asia) where the coffee is grown.

Brewing coffee is a personal matter, all depends on your taste and what you like the most. Learn more with our brew guides which will help you to find a perfect cup.

The life cycle of the product in good condition is 3 months after roasting. Once this time has passed, the coffee will begin to lose some of its properties, thus modifying its flavour and aroma.

For all our espresso roasts, we recommend to start using it after two weeks from roasting date, when the coffee is degassed. For all our filter roasts, we suggest to only start brewing them one week after roasting.

Keep the coffee in the original packaging if possible and store it in a place away from sunlight.

Our bags have a special high oxygen barrier that preserves the freshness and quality of the coffee inside and a valve that lets gasses out.

Yes, that is possible if you do not have a grinder at home. However, we suggest buying whole bean coffee, otherwise it may lose its freshness.

when you order this product, your will received an email with a code to redeem it. Share the code with someone else by forwarding the email.
You can spend the amount you want and your remainder will always be available for a next purchase. The remaining credit must be used with the new code that we will send you after your first order.

Sustainability for us is a fundamental issue, not only because of the importance that producers have good environmental practices within their crops, but also because of the balance that must exist between the economic growth and social well-being of their surrounding communities. (Read our vision)

We take care the following actions in our business:

• Fair price
• Direct trade
• Best quality
• Farmers Relationship
• Communities support

Yes, we supply all coffees in white paper bags which are aluminium free, 100% recyclable and contain a high oxygen barrier that keeps coffee beans fresh inside.

Similarly, we use reusable plastic pails for wholesale and our shipping boxes, tape, tissues and stamp are made of sustainable material such as cardboard, recyclable paper and soy-based inks.

Every step counts since we just have one earth!