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General

Where is the company based and where do you roast the coffee?

What form of payment do you accept?

Can I cancel or make changes in my order?

When is my purchase refunded? 

How Do I apply a discount code?

Do you have wholesale offers?

Do you guys have a referral program?
How do I earn Coffee grams?

Shipping

Which countries do you ship to?

What is the cost of shipping?

How do I track my shipment?

When Can I expect to receive my order?

What is your return policy?

What should I do if I received a wrong order (different or defective product)?

What should I do if I don’t receive my orden within the estimated delivery timeframe?

Subscription

Why Subscribe?

How coffee subscription work?

How many subscription packages do we offer?

How does the payment work?

When is the coffee shipped?

Is there a required duration?

Product

Where your coffee comes from?

How should I brew my coffee?

When is the coffee best?

How can I keep my coffee fresh for longer?

Is it possible to have ground coffee?

How to redeem a gift card??

Rewards

How do I know the coffee grams were deposited under my account?

What does it mean to "redeem coffee grams"?

What is the minimum & maximum amount of coffee I can redeem?

Can I redeem my grams as a gift for a friend?

Do subscription orders get grams also?

Sustainability

Do you have a sustainable coffee supply chain?

Is your packaging eco-friendly?

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