WHO WE ARE
Kolibri Coffee is committed to safeguarding the privacy of its website visitors and service users, especially with the automatic processing of personal data. This privacy notice discloses the privacy practices of https://kolibricoffee.com and only applies to information collected on this website.
SECTION 1 – What data do we collect, use and share?
When you purchase something from our webshop, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone, email and IP address.
We register your IP address to validate your order and to avoid fraud in our webshop. We do not register your payment details since you enter those directly into the payment gateway.
When you browse our webshop, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our new releases, exclusive promotions and other updates.
We share your personal details and order content with the following companies:
- DPD – DHL – PostNL: for shipments inside/outside the Netherlands, so that we can send the order to your chosen destination.
SECTION 2 – Consent & Control
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery, or return a purchase, we imply that you consent to our collection and use for that specific reason only. If we request your personal information for a secondary reason, such as email marketing, we will ask you directly for your expressed consent or refusal in case you do not want to receive any extra information.
If after you opt-in, you change your mind, you can withdraw your consent to the continued collection, use or disclosure of your information, at any time, by contacting us at [email protected].
European General Data Protection Regulation (GDPR)
If you are located in a country that falls under the scope of the GDPR, data protection laws give you certain rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:
- Request access to your personal data;
- Request correction or deletion of your personal data;
- Object to our use and processing of your personal data;
- Request that we limit our use and processing of your personal data; and
- Request portability of your personal data.
You also have the right to make a complaint to a government supervisory authority.
SECTION 3 – WooCommerce
Our store is hosted on WooCommerce Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through WooCommerce data storage, databases and the general WooCommerce application. They store your data on a secure server behind a firewall.
Payment:
If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read WooCommerce Terms of Service (https://wordpress.com/tos/) or Privacy Statement (https://automattic.com/privacy/).
SECTION 4 – Third Party Services
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
Links:
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 5 – Security
To protect your personal information, we take reasonable precautions and follow industry best practices to ensure that it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 6 – Cookies
We use cookies on our website. Insofar as those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our website.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.
Cookies that we use for the following purposes:
- Authentication – we use cookies to identify you when you visit our website and as you navigate our website.
- Status – we use cookies [to help us to determine if you are logged into our website.
- Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
- Advertising – we use cookies to help us to display advertisements that will be relevant to you.
- Analysis – we use cookies to help us to analyse the use and performance of our website and services.
- Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.
SECTION 7 – Disclosure
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Services.
SECTION 8 – Privacy Policy Changes
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately after they are posted on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we can continue to offer you our products.
SECTION 9 – Our Details
This website is owned and operated by Kolibri Coffee V.O.F, established at Meerweg 13 c Tynaarlo, Chamber of Commerce number: 78485851.
SECTION 10 – Contact Information
If you want to; access, correct, modify or delete any personal information we have about you, file a complaint, or just want more information, please contact us at [email protected].